Birchland Gift and Garden, llc. Privacy & Security Policy (Updated 10/1/17)

This website is owned and operated by Birchland Gift and Garden, llc. We recognize that many visitors to our site are concerned about the information they provide to us, and how we treat that information. So we’ve developed this Privacy Policy to address those concerns. We may update this Policy from time to time, so please check in occasionally.

Privacy

Birchlandgiftandgarden.com understands that your trust is key to our business. Be assured, we do not share, distribute, sell or disperse your personal information in any way! We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third parties, outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Types of Information We Collect
At our site, we collect both personally-identifiable information and aggregate information.

Personally-identifiable information relates to an individual consumer – e.g., name, address, telephone number, e-mail address, credit card number, etc. We only collect personally-identifiable information from individuals who provide it to us voluntarily and knowingly, such as by registering at our site, or by providing name and address information and requesting follow-up contacts from us. We do not require you to register or provide this information to us in order to view our site or have access to its content.

Aggregate information relates to such things as how many consumers visit the site, which pages they access, what information they download, the type of web browser and operating system they use, the name of their Internet Service Provider (e.g., America Online), and so on. When you visit our site, we automatically collect this information, and combine it with similar information collected about all other visitors. By collecting this information, we learn how to best tailor our website to our visitors.

How Information is Collected
As we noted above, personally-identifiable information is collected from you directly and with your knowledge. Thus, when you register on the site, we collect the information you provide. When you enter a promotion, we collect the information needed for you to participate and for us to fulfill our obligations to you. When you e-mail us, we collect the e-mail address you supply, so that we can respond.

We also collect aggregate, non-personal information on an ongoing basis when you view our website. The collection of this non-personal information is done either through “cookie” technology or with “web beacons” (also called ‘single-pixel gifs’), as explained below.

Cookies
Cookies are optional on our site. Visiting birchlandgiftandgarden, you'll notice a "We Use Cookies" pop-up that gives you an opt-in or opt-out options. We use “cookie” technology on and off of our website. Cookies are pieces of information that a website transfers to an individual’s hard drive for purpose of keeping records. They enhance your online experience by saving your preferences while you are visiting a particular site. The cookies do not contain any personally-identifiable information and cannot profile your system or collect information from your hard drive.

In addition, the “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Remember, though, that cookies allow you to take full advantage of all of Birchland’s newest website features, and we recommend that you leave them turned on.

Passwords
Birchlandgiftandgarden.com allows you to create your account.  When you create that account, it will ask you to create a password. Please create a password that is safe (combination of letters, numbers and special character are more secure). Rest assured that your password is safe. Our site encrypts your password making it impossible for even us to see from the backend of the store. If you forget your password, you can create a new one by clicking “I forgot my password” on your login page. If you are having trouble, contact us. We can reset your password with a temporary password and have you back online in seconds. 

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email or phone or by sending us a message on our contact page. If your personal information changes (adress, phone, email, etc.), you may also contact us by any method above OR if you have created an account, simply log into your account and change your profile information from your personal profile page. Information is saved immediately.

Updates To This Privacy Notice
We may change or update portions of this Privacy Notice at any time and without prior notice to you. Please check back from time to time so you are aware of any changes or updates to the notice. We will indicate the notice’s effective date on the first page of the notice.

Security 

Birchlandgiftandgarden.com takes precautions to protect your information. 

This Web site is secured with a Starfield Technologies Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. We use SSL (Secure Socket Layer) encryption when transmitting personal information, such as financial services information or payment information. You will notice our site URL starts with an “https”. That lets you know that our site is secure. You will also notice a badge “Verified and Secure” in the lower left corner of every page. Clicking on that badge will show you that our site is currently validated and the date of expiration for Birchland Gift and Garden’s SSL Certificate.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 626-298-5992 or via email: info@birchlandgiftandgarden.com.

Contests and Sweepstakes
Our site sometimes includes notices of promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you are a winner). Within a reasonable time after the conclusion of the promotion, the personal information will be deleted from our database, unless you have agreed to permit us to keep it and use it to contact you again.

Questionnaires and Surveys
We may occasionally ask visitors to complete surveys and opinion polls about their interests. Surveys help us to understand your needs. If sample answers to surveys are posted on the website site, no personally identifiable information will be included. If you participate in one of our surveys, you can be assured that we do not maintain any personal information about you in our databases as a result of the survey.

How We Use Your Personal Information
If you specifically agreed to follow-up contacts by us or asked to be added to our mailing list when you registered, we may contact you from time to time. For example, we may send you marketing or promotion materials; we may respond to your comments or requests for information; or we may contact you if needed in the course of processing a product or service you requested through our website.

In the e-mail section of our site, we ask for some personally-identifiable information, such as your name and phone number. We use this information only if we need to contact you directly because our attempts to contact you by e-mail were unsuccessful. We do not use your e-mail address for any purpose other than responding to the message you have sent, unless we have your permission.

We also use personal information about you to improve our marketing and promotional efforts; to statistically analyze website usage; and to improve our features and content. We may also use your personal information to deliver content that is customized to your interests as we best understand them from the information you have provided to us and your activities on the site. This customized content may include such things as banners, product information, and promotions. We do not collect personal information automatically, but we may combine non-personal information collected automatically (through cookies) with your previously submitted personal information.

Birchland's primary goal in collecting personal information is to give you a meaningful and customized experience while you are using our websites and interactive banner ads.

Data Sharing and Transfer
We do not sell, transfer, or disclose the personally-identifiable information we gather at our website to third parties without your prior consent. There is only one exception to this rule: We will disclose information in cases where we believe in good faith that it is necessary to prevent a crime or an injury to ourselves or third parties.

There may be times when we share aggregate information about our visitors with advertisers, business partners, sponsors, and other third parties in an effort to customize or enhance the content and advertising of our site for our users. We may also aggregate data from web log files (such as your web browser, operating system, pages visited, etc.) to understand how users navigate the site and what features are most popular.

Links to Other Sites
Birchland Gift and Garden, llc does its best to ensure that every link on our website sends you to a helpful place on the Internet. However, websites and addresses change quickly, and Birchland cannot guarantee the content of every site to which we provide a link. In addition, different websites have different privacy policies. You should always check the privacy policy of the specific site you are visiting to understand your rights.

Updates To This Privacy Notice
We may change or update portions of this Privacy Notice at any time and without prior notice to you. Please check back from time to time so you are aware of any changes or updates to the notice. We will indicate the notice’s effective date on the first page of the notice.

How To Contact Us

If you have any questions about our Privacy Policy, you can contact us at:
Birchland Gift and Garden, llc.
417 Eaton Dr.
Pasadena, CA 91107
626-298-5992
(8 a.m. – 4:30 p.m. PST, Monday through Friday.)

We will be happy to answer your questions or hear your concerns.

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